WHAT ARE THOSE RED-DOTTED PIECES?
You can consider these pieces “the air” around your 3D puzzle. Jokes aside, the red dots are a by-product of the manufacturing process. Even though we do our best to optimize each sheet of foam, there are still little spaces between the pieces, and we mark them with red dots.
So, red-dotted pieces aren’t part of your puzzle. You can sort them out, but hang on to them until you’ve finished your puzzle—just on the off-chance that a good piece got in with them!
HELP! I CAN’T FIND A PIECE!
Don’t panic! We can help you keep puzzling!
We keep a lot of pieces on hand to make sure you can finish your masterpiece (that part is important to us)! Before you contact Wrebbit for a replacement though, here’s what you should do:
- Look everywhere! No, we mean everywhere (and believe us, we’ve seen it all: in the hamper, under the bed, in the dog dish, you name it! Just look, okay?).
- Check all the red-dotted pieces, the ones you set aside in the sorting stage (the missing piece may be stuck to one!).
- What about the folds in the puzzle box? Did you look there?
Still no luck? Head over to the Missing Pieces page and follow the steps. Our customer service will happily send you a replacement piece. Better yet, it’ll be free of charge and arrive very soon (normally in about 2 to 4 weeks).
WHERE DID MY INSTRUCTIONS GO?
Well… hmm, that’s a mystery! Luckily, we’ve got a Plan B for you. Head over to the instructions page to download even prettier ones (that’s right: most are full-colour!).
WHY AREN’T YOUR BOXES SHRINK-WRAPPED?
Our puzzle boxes are made from recycled cardboard and we choose not to over-package our products (you know, for the environment?). That’s why our boxes of brand-new 3D puzzles come securely closed with clear labels and no shrink wrap anywhere. What’s more, your foam-backed 3D puzzle pieces come directly in the box, not in a throw-away plastic bag.
ARE YOUR 3D PUZZLES HARDER THAN REGULAR JIGSAW PUZZLES?
No, not harder, different!
We could say that that extra, super-fun step to build a Wrebbit 3D puzzle (remember, from our Tips & Tricks?) puts a twist on the easy-peasy puzzle theme. But really, it’s about meeting talented puzzlers where they’re at. If you’re like us and love to flex your brain a little, Wrebbit 3D’s truly unique puzzles for adults are a welcome mental challenge. Perfect for puzzlers who want to roll up their sleeves, crack their knuckles and dig in.
When you gather some good friends around the table or bring out a puzzle for the family, it feels like vacation at the cottage or Christmas break all over again! But no special occasion needed: any time is great for a little relaxation and getting in the groove of a great puzzle.
Another cool difference from your regular jigsaw puzzle? When you’ve proudly placed the last piece, you get a spectacular collector’s item to decorate your home. (Oh yeah, talent like that should be on display, for sure!)
So go ahead! Try one of the best puzzle games ever and see for yourself what everybody’s raving about!
WHAT ARE YOUR 3D PUZZLES MADE OF?
Our 3D puzzle pieces are made of foam-backed pieces. This construction is soft on hands, so it really is great for all puzzlers!
DO I NEED TO GLUE MY 3D PUZZLE?
No glue. None! (No, really!)
Our durable and resistant puzzles are made of thick, sturdy foam-backed pieces. Wrebbit 3D puzzle pieces fit snuggly—and stay!—together all on their own. All you’ll need is just a little “grey matter” to put your puzzle together, no glue, tape or anything else.
I HAVE A GREAT IDEA FOR A 3D PUZZLE!
Yeah? Let’s hear it! We’re all ears to suggestions, so drop us a line and, who knows, maybe you’ll see your idea in next year’s catalogue!
HOW DO I CLEAN MY 3D PUZZLE?
Dust and dirt happen, for sure! Gently wipe down your assembled puzzle with a dry cloth or duster to keep it looking sharp. Don’t ever use a cleaning product or wet cloth, which would damage your 3D puzzle’s illustrated surface.
If you spilled your coffee on it, well… lucky you! Time to take a look at our newest products!
HOW IS A 3D PUZZLE MADE?
Our small team of industrial designers, illustrators, graphic designers and all-around puzzle enthusiasts work collaboratively to play with ideas. Like a family around a pile of puzzle pieces, we sort and assemble, pulling out the best ideas for our fans, the market and the trends of the moment.
Once we’ve chosen one (or two or three!) ideas, our designer makes a 3D prototype and the team gets puzzling! (Pinch me! Did somebody say dream job?) Is the new puzzle beautiful? Easy to assemble? A match for your puzzling talent? If not, back to the drawing board!
Once we’ve got a fantastic prototype, we send it to manufacturing. And oh, that’s in our backroom! Yep, we do everything (like everything) in our Montréal, Canada facilities. This proximity means we all keep a tight hand on the quality, which is easy when designers and production liners talk about it over lunch.
Printed, glued, cut, controlled for quality and boxed, our puzzles are shipped just-in-time to distributors, stores and 3D puzzle enthusiasts around the world.
And you know the rest, Wrebbit 3D fan!
Still haven’t found the answer you’re looking for?
Head over here and ask our team of passionate puzzlers directly!